Privacy Policy

1. Introduction

IT Sales and Services Pty Ltd (ABN: XX XXX XXX XXX) ("ITSAS", "we", "us", or "our") operates the Workflow Tracker platform and this marketing website ("Site"). We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles, and applicable international privacy legislation including the General Data Protection Regulation (GDPR) for visitors from the European Economic Area.

This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding your data.

2. Information We Collect

2.1 Information You Provide

When you interact with our Site, we may collect:

• Contact information (name, email address, phone number)
• Company information (company name, team size)
• Product preferences and interests captured in trial sign-up and demo request forms
• Messages and communications you send to us
• Newsletter subscription email addresses

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect:

• IP address and approximate location (country/region)
• Browser type and version
• Pages visited and time spent on each page
• Referring URLs and UTM campaign parameters

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and demo requests
• Set up and manage your free trial account
• Send you relevant product updates and information you have requested
• Send newsletter communications if you have opted in
• Improve our website and marketing materials based on usage analytics
• Comply with legal obligations

We will only use your personal information for the purposes for which it was collected, unless you consent to other uses or it is required or permitted by law.

4. Data Storage and Security

Your information submitted through forms on this Site is stored in our Supabase database, hosted on secure cloud infrastructure. We implement industry-standard security measures including:

• HTTPS encryption for all data in transit
• Row-level security policies on database tables
• Access controls limiting who can access your data
• Regular security reviews

Our data infrastructure is primarily hosted in Australia where reasonably practicable. Some cloud service providers may process data outside Australia, and we ensure appropriate safeguards are in place for any cross-border transfers.

5. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information with:

• Service providers who assist us in operating our platform (e.g., email delivery services, analytics providers) — these parties are contractually bound to protect your data
• Professional advisors (lawyers, accountants) under confidentiality obligations
• Law enforcement or government authorities when required by law

6. Cookies and Analytics

This Site uses privacy-respecting analytics to understand how visitors use the Site. We use tools that do not require cookie consent banners for Australian visitors, and process only aggregated, anonymised data where possible. We do not use cross-site tracking or third-party advertising cookies.

7. Your Rights

Under Australian privacy law and GDPR (for EEA residents), you have rights including:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information (subject to legal retention requirements)
• Withdrawal of consent at any time for marketing communications
• Lodging a complaint with the Office of the Australian Information Commissioner (OAIC) or your relevant data protection authority

To exercise any of these rights, please contact us at privacy@workflowtracker.com.au.

8. Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Trial sign-up and demo request information is retained for 24 months from submission, after which it is deleted unless you have become an active customer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. Continued use of the Site after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or to exercise your rights, please contact our Privacy Officer: